Frequently Asked Questions
Everything you need to know about our sustainably sourced spring water.
What makes JUST Water different from other bottled waters?
JUST Water is 100% spring water sourced from Glens Falls, NY. Unlike traditional plastic bottles, our packaging is made from 82% renewable resources, including paper from FSC-managed forests and a cap derived from sugarcane.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Is the carton recyclable?
Yes, our cartons are 100% recyclable. They can be recycled in any community that accepts beverage cartons. Please check your local recycling guidelines for specific instructions.
What is your return policy for food and beverage products?
Due to the nature of our products, we do not accept returns on water. However, if your order arrives damaged or incorrect, please contact our support team within 7 days for a full refund or replacement.
Do you offer subscription discounts?
Yes! When you choose our 'Subscribe & Save' option, you can save 15% on every recurring order and customize your delivery frequency to ensure you never run out.
Is JUST Water BPA-free?
Absolutely. Our cartons are BPA-free and BPS-free, ensuring that you receive the highest quality spring water without any harmful chemical leaching.