Returns & Exchanges
At JUST WATER, we are committed to providing high-quality hydration while minimizing environmental impact. Due to the nature of our food-grade packaging, we offer returns or replacements for any products that arrive damaged or do not meet our quality standards.
Contact Support
Email our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photos of the damaged packaging or the specific batch number located on the carton to help our quality control team.
Verification Process
Our team will review your claim within 48 hours to determine if a replacement or a full refund is appropriate based on the damage reported.
Resolution
Once approved, we will ship a replacement case at no extra cost to you or issue a refund back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing